I recently took the time to slow down and thought I would learn about something new. There is a world-wide coaching conference that takes place each year called the World Business and Executive Coach Summit, WBECS for short. It is a fabulous opportunity, through web-based means, to gain access to the latest thinking, trends, research and practices in the world of organizational coaching.
I was particularly excited about a session called “Conversational Intelligence.” We have seen so much show up in our client work lately around having the “right” conversation, at the right time with the right person. So this seemed like something new and cool that I could share with our clients. Based on the latest research, Judith E. Glaser was presenting a new framework for knowing just what conversations trigger the lower brain and what activates the higher-level intelligences – empathy, foresight, good judgment and trust. Knowing those higher-level intelligences are crucial for having the right conversations I was even more intrigued.
